Privacy Notice

Privacy Statement

This Privacy Statement explains how we collect, use, and disclose your personal information when you use the "Mancomm service” to access “Mancomm content” as those terms are defined in the Mancomm Terms of Use (Mancomm.com/pages/terms). It also explains what privacy rights you have and how to exercise them. Certain functionalities or apps that are part of the Mancomm service may also provide you with contextual privacy information or choices, in addition to the information and choices described in this Privacy Statement. Please note that this Privacy Statement may be easier to navigate when viewed on your web browser.

To see our California Consumer Privacy Act (CCPA) Privacy Notice, including “Notice at Collection” details, please scroll down to the “Supplemental Privacy Disclosures for US Residents” section.

Contacting Us

For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact our Data Protection Officer/Privacy Office at privacy@mancomm.com.

Section A: Our Collection, Use, and Disclosure of Personal Information

The Categories of Personal Information We Collect

We collect the following categories of personal information about you:

Personal details: When you create your Mancomm account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). Depending on how you subsequently set up your account and method of payment, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, and other identifiers you provide to us.
Payment details: We collect your payment details, and other information to process your payments, including your payment history, and billing address.
Mancomm account: We collect information that is associated with your Mancomm, account settings, and choices in connection with your use of the Mancomm service.
Usage information: We collect information about your interaction with the Mancomm service, search queries on the Mancomm service, and other information about your use and interaction with the Mancomm service (such as app clicks, text input, and time and duration of access).
Device and network information: We collect information about your computer devices you might use to access our service. The information includes:

IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code);
device and software characteristics (such as type and configuration), referring source (for example, referrer URLs), standard web browser and mobile app log information, and connection information including type (such as wifi or cellular);
performance data such as crash reports, timestamps, and debug log messages; and
cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the section “Cookies and Internet Advertising”).

Communications: If you communicate with Mancomm (such as contacting customer support via online chat or voice call), engage in our surveys or feedback requests (such as when you cancel), we collect the contents of such communications. We also collect details of communications that we send you (such as via email, push notifications, text message, or within the Mancomm service), and information about your interaction and engagement with these communications.

Where We Collect Personal Information From

We collect your personal information from the following sources:

Directly from you: When you register with the Mancomm service, update your Mancomm account or profile, correspond with us, or respond to our surveys, you may provide (and we will collect) the following categories of personal information: personal details, payment details, Mancomm account/profile information, and communications.
Automatically when you use our service: We automatically collect the following categories of personal information in connection with your use of the Mancomm service: Mancomm account/profile information, usage information, advertising information, device and network information, and communications.
From other sources: We may collect the following categories of personal information about you from other sources: personal details, payment details, and device and network information. These sources include:

Service Providers such as vendors, agents, and contractors that collect or provide personal information to Mancomm in connection with services they perform on our behalf (“Service Providers”). This may include Service Providers such as those that:

help us determine a general geographic location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
provide us with information to secure our systems, prevent fraud, and help us protect the security of Mancomm and our users;
provide us with payment processing services including payment or balance information, or updates to that information; and

Mancomm Marketing Providers when you interact with marketing campaigns promoting the Mancomm service or Mancomm content (such as our ads on third party services). Please see the “Cookies and Internet Advertising” section below for details.
Publicly available sources such as public posts on social media platforms (for example, where you have tagged Mancomm in a publicly-available social media post, or shared or liked content we have made available on social media) and other information available through public databases, in accordance with applicable laws.

How We Use Your Personal Information

We use your personal information to provide, maintain, improve, and promote the Mancomm service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes:

To provide our service including all features and functionalities, websites and apps, user interfaces, and content and software associated with the Mancomm service. This includes personalized recommendations for Mancomm content that we think will be of interest to you. This may also include personalizing the features and functionalities of the service (such as the way in which the recommendations are presented to you), and localizing Mancomm content relevant to your geography, industry, or other category. We use the following categories of personal information for this purpose: personal details, Mancomm account information, usage information, device information, and communications.
To administer and operate our business including purposes such as processing payments, sending transactional communications to you (such as confirmation of subscription start date or information about changes to your account), determining your internet service provider to support network troubleshooting issues, responding to your inquiries and requests, and assisting you with operational requests such as password resets. We use the following categories of personal information for this purpose: personal details, payment details, Mancomm account/profile information, usage information, device and network information, and communications.
To research, analyze, and improve our services such as analyzing and understanding our audience to improve our services and optimize Mancomm content selection and service delivery. This may also include processing your personal information in connection with any surveys you participate in. We use the following categories of personal information for this purpose: personal details, payment details, Mancomm account/profile information, usage information, device and network information, and communications.
To send marketing and informational messages including news and promotional communications about our service, new features, available Mancomm content, and special offers, as well as Mancomm marketing on third party services. Any of these messages, including Mancomm marketing on third party services, may be personalized for you or your likely interests. Please see the section “Communication Preferences” below to change your communications preferences. Depending on the nature of the message we send, we may use the following categories of personal information for this purpose: personal details, Mancomm account/profile information, usage information, device and network information, and communications.
For safety, security, and fraud prevention including to secure our systems, protect our business, and to investigate, prevent, and detect prohibited or illegal activities and other security/technical issues. We use the following categories of personal information for this purpose: personal details, payment details, Mancomm account/profile information, usage information, advertising information, device and network information, and communications.
To comply with law and enforce our Terms of Use including to satisfy applicable law, regulation, legal process, or governmental request, and to protect against harm to the rights, property or safety of Mancomm, its users or the public, as required or permitted by law. This also includes enforcing our terms, such as determining whether and for which Mancomm signup offers you are eligible and whether a particular device is permitted to use the account consistent with our Terms of Use. We use the following categories of personal information for this purpose: personal details, payment details, Mancomm account/profile information, usage information, advertising information, device and network information, and communications.

Who We Disclose Personal Information To

We may disclose your personal information to the following parties:

Mancomm marketing providers: When we market Mancomm on third party services, some of those services (collectively “Mancomm Marketing Providers”) may receive information from us (for example, the steps completed in Mancomm membership process). Common uses of this type of information are to measure the effectiveness and optimize our marketing campaigns, and to avoid marketing to a device of a person that is already a Mancomm member. Mancomm uses contractual and technical measures designed to prevent Mancomm Marketing Providers from accessing information regarding specific shows or movie title selections you make, URLs you land on, or shows or movies you have watched on our service. Mancomm Marketing Providers may process your personal information for the following purposes: to research, analyze, and improve our services; and to send marketing and informational messages.
Promotional collaborations: We may collaborate with third parties to offer promotions. To fulfill these types of promotions, we and the third parties may use your personal information for the following purposes: to enable Partner integrations and promotions; and to send marketing and informational messages.
Corporate transactions: In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer personal information provided the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Statement. We may disclose your personal information in such instances for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to operate our ad supported subscription plan; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Safety, security and fraud prevention: Mancomm and its Providers may disclose your personal information to third parties where we reasonably believe disclosure is needed for the purpose of: safety, security, and fraud prevention.
Compliance with law and enforcing our Terms of Use: We may disclose your personal information as necessary to comply with applicable law, regulation, legal process, or governmental request, and processing necessary to protect against harm to the rights, property or safety of Mancomm, its users or the public, as required or permitted by law. We may disclose personal information for the following purpose: to comply with law and enforce our Terms of Use.

Supplemental Privacy Disclosures

We provide supplemental information regarding certain aspects of the Mancomm service in the section “Supplemental Privacy Disclosures for Certain Services and Regions” below. In addition, data protection laws in certain countries or regions may require us to provide additional or different information to disclosures above in this Privacy Statement. Where this is the case, such information is also provided in the section “Supplemental Privacy Disclosures for Certain Services and Regions” below.

Section B: Your Rights and Controls

Your Privacy Rights

Access, correct, update, or delete your personal information: You have a right to confirm whether we process your personal information and to access and receive a copy of the personal information we process about you. You may also correct or update out-of-date or inaccurate personal information or request that we delete personal information that we hold about you.
Portability and downloading a copy of your personal information: You can request portability of your personal information.
Objection, restriction, and withdrawal of consent: You can object to or request that we restrict processing of your personal information. If we have collected and are processing your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Right to complain: You have the right to complain to a data protection authority about our processing of your personal information but we encourage you to first contact us with any questions or concerns.
Right not to be subject to automated decision making: You may have a right not to be subject to a decision made solely using automated means, where such decision would have a legal effect on you or produce a similarly significant effect.

You can exercise the rights described above when we receive a verified request in accordance with applicable law.

Communication and Marketing Preferences

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, please access the “Notification settings” option for the relevant profile within the “Account” section of our website. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message (note: you may receive a confirmation text message in this case). Please note that you cannot unsubscribe from transactional messages from us, such as messages relating to your account transactions.
Push Notifications. You can choose to receive mobile push notifications from Mancomm. Mancomm will send you push notifications from time to time in accordance with any notification preferences you have set on your mobile device. If you later decide you no longer want to receive these notifications, you can use your mobile device’s settings to turn them off (or via the “Notification settings” described in the preceding section).
Matched Identifier Communications from Mancomm. Some third party services allow us to reach users with online marketing about Mancomm content or the Mancomm service by sending privacy protected contact information to the third party. Privacy protected contact information means we use deidentification technologies to convert the original contact information (such as an email address or phone number) into a value (typically a long alphanumeric sequence of characters) to keep the original information from being revealed. The third party compares Mancomm’s privacy protected contact information with privacy protected contact information in its own database and there will be a match only if you have used the same contact information with Mancomm and the third party. If there is a match, Mancomm can then choose whether or not to send Mancomm marketing to you on that third party service, and can optimize and better measure the effectiveness of such marketing. You can indicate your choices in the “Privacy and data settings” (for the relevant profile) within the “Account” section of our website.
Marketing of the Mancomm service using cookies and similar technologies. To exercise choice around cookies or resettable device IDs collected for marketing of the Mancomm service or Mancomm content on third party service, please use the tools described in the “Cookies and Internet Advertising” section below.

Cookie Choices

Your choices in connection with our use of cookies and similar technologies are described in the “Cookies and Internet Advertising” section below.

Contact and Questions

If you want to exercise any of your rights, or have a question regarding our privacy practices, please contact our us at privacy@Mancomm.com.

Section C: Access to Account and Profiles

Sharing your account with others: If you share or otherwise allow others to have access to your account, they may be able to see viewing information, account information in the “Account” section of the service.
Profiles: Profiles allow users on a Mancomm account to have a personalized Mancomm experience, built around the Mancomm content of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Mancomm account, so that anyone with access to your Mancomm account can navigate to and use, edit or delete profiles, and information within or associated with the profile (although, as noted above, you can add a Profile Lock PIN on a profile). You should explain this to others with access to your account, and if you do not want them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number, or other information to the profile and will be provided with a notice at the time such information is provided (the “Profile Privacy Notice” applies – see help.Mancomm.com/legal/profileprivacy). We also have various parental controls available and you can learn more here: help.Mancomm.com/node/264.
Profile Transfers: The profile transfer feature on your account allows you and users with access to your account to transfer an eligible profile from your account to a separate account (including information such as viewing history and recommendations). You can change the setting for this feature in the “Account” section of our website. You can learn more here: help.Mancomm.com/node/122698.

Section D: Cookies and Internet Advertising

Use of Cookies

We, our Service Providers, Mancomm Marketing Providers, and Advertising Companies use cookies, other similar technologies (such as pixel tags), and resettable device identifiers for various reasons. This section explains the types of technologies used, what they do, and your corresponding choices. To choose whether or not to receive cookies and similar technologies, please see the section below “How can I exercise choice regarding these technologies?”

Cookies and Similar Technologies, Pixel Tags, and Resettable Device Identifiers

Cookies are small data files that are commonly stored on your device when you access websites and online services. The text in a cookie contains a string of numbers and letters that may uniquely identify a device and can contain other information as well. This allows the web server to recognize your browser each time it connects to that web server.

If you use a Mancomm app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers can be used like cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant, and for analytics and optimization purposes.

Why Does Mancomm Use These Technologies?

We use these types of technologies for various reasons, including to provide our service (for example, by making it easy to access our service by remembering you when you return); to administer and operate our business, to research, analyze and improve our services (for example, to improve site performance, monitor visitor traffic and actions on our site, and to test the effectiveness of our user interface); to send marketing and informational messages (for example, to deliver and tailor our marketing, and to understand interactions with our emails, marketing, and marketing on third party services); to operate our ad supported subscription plan; for safety, security and fraud prevention; and to comply with law and enforce our Terms of Use. These technologies enable Mancomm Marketing Providers to collect personal information (such as the pages you visit and device and network information) when you use our services, and Mancomm Marketing Providers may also collect information about your online activities over time across different websites.

We use pixel tags in our emails to understand how members interact with our services. Our use of pixel tags helps us understand when links within messages are clicked, or the emails are opened.

How can I exercise choice regarding these technologies?

To exercise choice regarding cookies

We do not currently respond to web browser “do not track" signals.
To exercise choice regarding resettable device identifiers

To exercise choice regarding Mancomm’s use of resettable device identifiers (for marketing the Mancomm service or Mancomm content, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device settings). If you choose not to allow this, you may still see marketing messages promoting Mancomm (and Advertisements if you subscribe to an ad supported subscription plan) on that device but it will not be selected based on the use of a resettable device identifier. Note that your choice regarding the resettable device identifier is specific to that device.
To exercise choice regarding other similar technologies

In addition to any choices we may offer you in the Mancomm service, there are several ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (for example, HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, typically in the settings or preferences area. See your browser's help function or support area to learn more. Most email clients have settings that allow you to prevent the automatic downloading of images, including pixel tags, and the automatic connection to the web servers that host those images. Other technologies may be cleared from within the application.

Section E: Other Important Privacy Disclosures

Sharing Functionality in our Service

You can use sharing functionality available in our service to disclose your personal information in the following ways:

certain portions of our service may give you options to share information by email, text message, and social or other sharing applications, using the clients and apps on your device; and
social plugins and similar technologies that allow you to share information.

Social plugins and social applications are operated by third-party social networks, and are subject to their terms of use and privacy policies.

Security

We use reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.

Retention of Personal Information

We may retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and as otherwise necessary to fulfill the purposes described in this Privacy Statement.

Specifically, we retain personal information for as long as necessary to provide our service; to administer and operate our business; to research, analyze, and improve our services; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use. Our retention of personal information is based on many factors such as your relationship with Mancomm (for example, whether you are a current Mancomm member), the nature of the personal information, our legal obligations, and the need to defend or resolve current or anticipated legal claims.

We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required. For information about deletion, removal, and retention of personal information, please see: help.Mancomm.com/node/100625.

Other Websites, Platforms and Applications

The Mancomm service may use, be provided through features operated by third party platforms (such as the display of social media content, or the provision of voice controls), or contain links to sites operated by third parties. In addition, you may encounter third party applications that interact with the Mancomm service. These third parties have their own privacy policies.

We may provide support for the Mancomm service. Information that you post or make available on such sites and forums are publicly available (unless otherwise noted on the site or forum).

Kids

You must be at least 18 years of age or older (or the age of majority in your country of residence) to subscribe to the Mancomm service. Kids under this age may only use the service with the involvement, supervision, and approval of a parent or legal guardian. To assist parents or legal guardians, we have various parental controls available and you can learn more here: help.Mancomm.com/node/264.

Changes to this Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory, or operational requirements. We will provide notice of any such changes (including when they will take effect) as required by law. Your continued use of the Mancomm service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not want to acknowledge or accept any updates to this Privacy Statement, you may cancel your account. To see when this Privacy Statement was last updated, please see the "Last Updated" date below.

To see the prior version of the Privacy Statement, please go to help.Mancomm.com/node/25095.

Section F: Supplemental Privacy Disclosures for Certain Services and Regions

The Supplemental Privacy Disclosures for Certain Services and Regions below apply in addition to disclosures above in this Privacy Statement.

Supplemental Privacy Disclosures for US Residents

These disclosures apply to residents of US states that have adopted comprehensive consumer privacy laws that are in effect (collectively “US State Privacy Laws”). These disclosures supplement the Privacy Statement.

Notice to California Residents

Notice at Collection

At or before the time of collection, the California Consumer Privacy Act (“CCPA”) requires that we provide a notice of our practices, including the categories of personal information collected, the purposes for which such information is collected or used, whether such information is “sold” or “shared”, and the criteria used to determine how long such information is retained. We have provided these details throughout this section of the Privacy Statement.

Personal Information We Collect

We collect or have collected in the preceding twelve months, the following categories of personal information from consumers:

Identifiers such as name, email address, password, payment details, postal address, and information about your Mancomm account and/or Mancomm profiles on your account (such as profile name and icon. We also collect IP addresses, identifiers from the devices you might use to connect (such as resettable device identifiers), cookie identifiers, and characteristics about the networks you use when you connect to our service.
Additional categories of information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (“California Customer Records”) such as name, address, phone number, credit card or debit card number, and other payment details.
Characteristics of protected classifications under California or federal law (“characteristics of protected classifications”) such as date of birth.
Commercial information such as your purchase history and other products purchased or considered.
Geolocation data such as your general location based on your IP address (such as your city, state/province, and postal code).
Audio, electronic, visual, thermal, olfactory or similar information (“audio/visual information”) such as voice recording when you contact our customer support team, and images collected in connection with Mancomm games that have user-generated content (for example, drawings).
Inferences we may make using the categories of personal information above in the context of the Mancomm service.
Sensitive personal information such as a Mancomm username in combination with the password, and payment details such as a credit card number.

Sources of personal information

We explain our sources of information in the section “Where We Collect Information From” above. For ease of reference, we collect the above categories of personal information from the following sources: directly from you; automatically when you use our service; from Partners whose products and service you use; from other sources such as Service Providers, Mancomm Marketing Providers, third party sites and forums, and publicly available sources; and Advertising Companies.

Uses of Personal Information

We use and have used in the past twelve months, each of the categories of personal information for one or more of the purposes described in the section “How We Use Your Personal Information”. For ease of reference, we use the personal information to provide our service; to administer and operate our business; to research, analyze and improve our services; to enable partner integrations and promotions; to send marketing and informational messages; to operate our ad supported subscription plan (where applicable); for safety, security and fraud prevention; and to comply with law and enforce our Terms of Use.

Categories of Personal information disclosed for a business purpose

We disclose and have disclosed in the past twelve months, the following categories of personal information for business purposes (see the section “Who We Disclose Personal Information To”): identifiers, California Customer Records, characteristics of protected classifications, commercial information, internet activity information, geolocation data, audio/visual information and inferences.

We disclose these categories of personal information to the following recipients: the Mancomm family of companies; Service Providers; Partners; Mancomm Marketing Providers; Advertising Companies; and entities engaged in connection with promotional collaborations, corporate transactions (if any), safety, security and fraud prevention, or for purposes of compliance with law and enforcing our Terms of Use.

Retention of Personal Information

We may retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and to fulfill the purposes described in this Privacy Statement. Specifically, we retain personal information for as long as necessary to provide our service; to administer and operate our business; to research, analyze, and improve our services; to operate our ad supported subscription plan; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use. Our retention of personal information is based on many factors such as your relationship with Mancomm (for example, whether you are a Mancomm current member); the nature of the personal information; compliance with our legal obligations; and/or defending or resolving actual or anticipated legal claims. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Your California Privacy Rights

California residents have certain rights with respect to your personal information.

Right to Know/Access. You have the right to request that we disclose: the categories and specific pieces of personal information we have collected about you; the categories of sources from which personal information are collected; our business or commercial purpose for collecting, using, disclosing, selling or sharing personal information; the categories of third parties to whom we disclose, sell, or share personal information; and the categories of personal information we have disclosed, sold, or shared about you for a business or commercial purpose. You also have a right to confirm whether we process your personal information, and to access and receive a copy of the specific personal information we have collected about you.
Right to Correction. You have a right to request correction of any inaccurate personal information we hold about you.
Right to Deletion. You have a right to request deletion of your personal information, subject to exceptions under applicable laws.

You can assert these rights above when we receive a verified request from you. For information on how to exercise your rights, please see the “Your Rights and Controls” section of this Privacy Statement.

California Do Not Sell or Share My Personal Information. As of the date of this Privacy Statement, we may use certain categories of personal information to offer members an ad supported subscription plan or engage in Mancomm marketing activities. Under the CCPA, these activities may be considered “selling” or “sharing.” If you do not want us to sell or share personal information about you, you can learn how to make applicable choices by clicking the “Do Not Sell or Share My Personal Information” link located in the footer of mancomm.com or by visiting mancomm.com/dnsspi. Using these choices will not opt you out of the use of previously “sold” (as defined by the CCPA) personal information, or stop all behavioral advertising.

We do not knowingly sell or share (as defined by the CCPA) the personal information of minors under 16 years of age.

Some web browsers and extensions are compatible with Global Privacy Control (GPC), allowing them to communicate your preference to opt out from specific forms of data processing, including any “sale” or “sharing” of personal information. In California, we honor your choices expressed through the GPC settings if we detect such a signal, as required by applicable law.
Right to Limit the Use of Sensitive Personal Information. As described above, we do collect sensitive personal information such as your Mancomm username, password, and payment details, which could be considered types of “sensitive personal information.” However, we use these types of sensitive personal information only for the purpose of providing our service; administering and operating our business; and other permitted purposes as described in the Privacy Statement and not for a purpose which would require offering a choice to limit its use under the CCPA.
Authorized Agents. You have the right to exercise the rights described in this section using an authorized agent acting on your behalf. They can submit a request on your behalf to privacy@mancomm.com along with a statement, certifying as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity and your authorization of the agent to make requests on your behalf.
Right to Non Discrimination. You have a right not to be subject to discriminatory treatment for exercising any of your rights described under this section. We will not discriminate against you based on your exercise of any of your rights.

Personal Information Rights under US State Privacy Laws

This section applies to residents of US States outside of California that have adopted US State Privacy Laws.

Use of De-Identified Information

We may de-identify personal information in a secure manner when we determine it is appropriate as part of our business operations. We take reasonable measures to maintain and use the information in a de-identified manner. We do not attempt to re-identify such information, except as permitted under applicable law.

Other Personal Information Rights under US State Privacy Laws

To the extent applicable under US State Privacy Laws, you may have the following rights in connection with your personal information:

A right to confirm whether we process your personal information and to access and receive a copy of the personal information we have collected about you.
A right to request deletion of your personal information, subject to exceptions under applicable US State Privacy Laws.
A right to request correction or update any inaccurate personal information we hold about you.

You can assert these rights when we receive a verified request from you. For information on how to exercise your rights, please see the Your Rights and Controls section of this Privacy Statement.

Use of Authorized Agents

If you are a resident of a US state that gives you a right to use an authorized agent, they can submit a request on your behalf to privacy@mancomm.com along with a statement, certifying as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity and your authorization of the agent to make requests on your behalf.

Appeals

If you are a resident of a US state that gives you a right to appeal a decision, you may appeal our decision denying your request. Requests to change our policies or practices are not grounds for appeal. You may request an appeal by contacting us at privacyappeals@mancomm.com. Please provide the US state that you are writing from, accompanied with documentation regarding the decision you are appealing.

If you do not own a Mancomm account, we may not be able to respond to certain requests, including, for example, the right to access or delete personal information. Because we only collect limited personal information about individuals without an account, we are unable to verify requests from non-account holders to the standard required by the US State Privacy Laws.

Last Updated: Jan 26, 2026