Frequently Asked Questions
Answers to the questions our customer service team hears most. If yours isn't covered here, reach us through the contact page or at 1-877-MANCOMM.
Ordering & product questions
What is the ISBN for a specific book (e.g., OSHA 1926 Construction, 1910 General Industry)?
Each edition of a Mancomm book has its own ISBN, printed on the back cover above the barcode and on the copyright page. Because ISBNs change with every new edition — the current 29 CFR 1926 Construction manual is the July 2026 edition, for example — the most reliable source is the individual product page, or you can contact us with the title and format (regular, spiral, Succinct, Spanish) and we'll confirm the exact ISBN for the current printing. Purchase orders and library acquisitions should always verify the edition date along with the ISBN. See the current editions guide for what's in print now.
Do you offer bulk or wholesale pricing for large orders?
Yes. Volume pricing is available for large orders — common examples include regulation books for every crew truck, trainee guide packs for classes, and multi-site distributions. Contact us with the titles, quantities, and delivery locations and we'll put together a quote. Resellers and bookstores can ask about wholesale terms through the same channel.
Orders, shipping & tracking
How can I check the status of my order?
Your order confirmation email includes a link to your order status page, which updates as your order is processed and shipped. If you can't locate the confirmation email, contact us with your order number (or the name and email used at checkout) and we'll look it up.
How do I get a tracking number for my shipment?
Tracking information is emailed automatically as soon as your order ships, and you can follow the shipment directly on the carrier's website (we ship via UPS, USPS, and LTL freight depending on order size). If your shipping notification hasn't arrived within a couple of business days of ordering, check your spam folder first, then reach out with your order number.
Returns & payments
Can I return or exchange a book if I ordered the wrong title or edition?
Yes — most new, unopened items can be returned within 30 days of delivery for a full refund. Before sending anything back, request a Return Merchandise Authorization (RMA) number through our contact page; returns without an RMA can't be processed. Return shipping is the customer's responsibility, and refunds go to the original payment method, typically within two business days after we receive the item. Digital and downloadable products aren't eligible for return, and customized products (such as custom covers) may carry separate terms. Full details are on the Shipping & Returns page. If you ordered the wrong title or edition, the fastest path is usually an RMA for the return plus a new order for the correct book.
How do I make a payment on my account or invoice?
Online orders are paid at checkout with all major payment methods. If you have an open invoice or account balance — common with purchase orders and bulk orders — contact our team with your invoice number and we'll arrange payment by card or check and send a receipt for your records.
Support
What are your customer service hours?
Our support team is available Monday through Friday during regular business hours (Central Time — we're headquartered in Bastrop, Texas). Reach us by phone at 1-877-MANCOMM or anytime through the contact page; messages received outside business hours are answered the next business day.